Join the revolution in hospitality tech!

Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.

At Liven, our platform is built to help hospitality businesses save more and work smarter by seamlessly integrating every aspect of their operations from ordering and payments to back-of-house management.

Driven by a deep passion for the hospitality industry, we continuously innovate to elevate the experience for both venues and their guests. Our solutions are powered by AI-enriched insights and automated workflows, enabling smarter decision-making and smoother operations at scale.

We're proud to be an AI-first organisation. By automating repetitive tasks, we free up space for our teams and our customers to focus on what truly matters: solving complex problems, delighting guests, and driving meaningful growth.

Key Milestones

Expansion: Acquired OrderUp, Abacus, Zeemart, Copper and Nomnie forming Asia Pacific's largest end-to-end group in hospitality technology.
Global Reach: Headquartered across major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India.

If you're someone who thrives on creativity, bold thinking, and using technology to make things better, faster, and smarter you'll feel right at home here.

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About The Role

This isn't just another HR roleit's a strategic seat at the table. As our People Partner based in BSD, Jakarta, you'll play a pivotal role in shaping how we lead, support, and scale teams across Liven's regional and global footprint.

You'll work shoulder-to-shoulder with leadersinitially within our high-growth Product and Engineering teamsto embed scalable, AI-augmented people practices. This isn't about traditional HR. It's about being a trusted strategic partner who uses smart systems, people data, and emotional intelligence to drive performance and connection.

You'll champion self-service, automation, and AI-enhanced tools like Rippling, ClickUp, Guru, and EMPQuestempowering managers to move faster and make better decisions. From embedding lightweight performance frameworks to facilitating leadership coaching and engagement, your impact will be both high-touch and highly tech-enabled.

As we scale across Southeast Asia and globally, your role will evolve to influence company-wide programs, culture, and change initiatives. You'll help ensure our people strategies are both deeply human and AI-smartbalancing local nuance with global consistency.

What You'll Do

Serve as a trusted advisor to managers and leaders in Product & Engineering
Coach leaders on feedback, performance, and team dynamicsleveraging AI-enabled insights
Lead G'Day Calls, pulse checks, and engagement initiativespowered by data and automation
Drive and support performance cycles and talent planning using scalable frameworks
Guide cultural and change initiatives, including OKRs and strategic transitions
Address employee relations with empathy, confidentiality, and systems thinking
Embed psychological safety and inclusive practices in AI-enhanced workflows
Collaborate cross-functionally to scale employee experience across Southeast Asia
Champion leadership development tools and learning experiencesboth human-led and AI-assisted
Be a visible culture amplifier and trusted guide in our Jakarta hub

Qualifications

6+ years in People & Culture, across business partnering and operations
Strong coaching and people development capabilities
Confident in handling performance, feedback, and ER matters
Skilled in change management and organizational effectiveness
Digitally fluentproactive with tools like Rippling, ClickUp, Slack, AI platforms
A fan of AIcurious about how tech can enhance empathy, performance, and experience
Excellent communicator with high emotional intelligence
Culturally agileexperience across Southeast Asian markets a strong plus
Passionate about high-performance, high-connection teams

Good to Have

Experience supporting distributed or remote-first teams across time zones
Exposure to organizational design, global mobility, or workforce planning
Track record in DEIB programs, preferably supported by tools or dashboards
Ability to translate people data into actionable insights and trends
Coaching certification or leadership facilitation experience
Familiarity with automation workflows and AI adoption in People Ops
Understanding of Southeast Asian labor laws and compliance frameworks
Strong business acumen with the ability to tie people programs to commercial outcomes
Comfortable navigating ambiguity and fast-paced, tech-driven environments

Senior People Partner, APAC

People Partner

ID - People Business Partner