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Job Description:

Handle CS end-to-end process, including complaints and inquiries from sellers and buyers.
Manage and resolve customer-related issues and escalations
Be the voice of customers to provide feedback to the company
Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives
Maintains and improves quality results by adhering to guidelines in order to meet the quality standard as stated in guidelines
Outbound Call (Recovery Hard Complaint, Case Handling)

Requirements:

Minimum Diploma or Bachelor's education in any field
At least 1 year of work experience in Customer Operations/Customer Service.
Able to multitask, prioritize, manage time efficiently, detail oriented, and good analytical.
Possess interpersonal & communication skills and being fluent in English will be a plus.
Have a positive attitude, discipline and responsibility.
Willing to work shifting.

CS L2 Agent - Operations, ShopeeFood (Yogyakarta)