This role is for one of our clients
Industry: Retail

Company Name: Superk

Seniority level: Mid-Senior level

Location: Bengaluru

Experience: 8+ Years

Employment Type: Full-Time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are building one of South India's most exciting retail networks — and supply chain is how we scale. Today, we run one Distribution Center at Kadapa and 2 transit hubs servicing the Rayalaseema region. Within the next 12-15 months, that footprint becomes a multi-DC, multi-hub network: a second DC for an adjacent region, 4-5 hubs (several operating as mini-DCs), procurement operations consolidated under supply chain, and the operating model that holds it all together.

We are hiring a Senior Manager - Supply Chain Operations to lead that next chapter. This role bundles network operations, procurement operations, planning, and the SC control tower into a single owner — accountable for availability, service, cost, and scale-up across the network. You'll inherit a working network and a strong team, and take both through their highest-growth phase yet.

What You'll Own

The network, today and tomorrow. End-to-end on-ground operations across DC and hubs — inbound, inventory management, picking, packing, dispatch, last mile, returns, damage and expiry. Today's footprint of 1 DC + 2 hubs grows to 2 DCs + 4-5 hubs within this role's horizon
Network scale-up and transformation. Lead the build of the second DC and the transformation of transit hubs into mini-DCs. Site selection, fit-out, go-live, stabilization — yours to drive end-to-end
Planning and the SC control tower. Network capacity, S&OP, peak readiness, KPI visibility, demand-supply matching. The layer that keeps the scale-up honest and availability on track
Procurement operations. Lead procurement ops as it moves under supply chain — vendor coordination, PO management, inbound planning with suppliers, vendor performance, and the availability and fill-rate KPIs that go with it
Team and talent. Build the leadership bench that will run the network at 2x scale — DC Manager, Hub Incharges, Purchase Managers today, with Hub Network Manager and Transport & Last Mile Manager joining as the network expands
Cost, productivity, and compliance. SC cost per order, manpower productivity, fleet utilization, space utilization; FSSAI, fire safety, and labor compliance across every site
Cross-functional partnership. Category, Store Operations, Finance, HR, and Tech / WMS — you'll be the SC voice across the leadership table, with the procurement-ops bridge to Category becoming a critical interface

Key KPIs

SKU availability at stores; vendor fill rate and on-time-in-full (OTIF) from suppliers
Order fill rate; on-time dispatch to stores
Inventory accuracy; shrinkage
SC operations cost per order (network-level); last-mile cost per order
Last-mile SLA adherence; manpower productivity; fleet utilization
Network capacity utilization; forecast accuracy vs. available capacity
New site go-live timelines and time-to-stabilize
Hub-to-mini-DC transformation milestones; site audit and safety scores

What We're Looking For

8-14 years of supply chain operations experience, including 3+ years running a DC end-to-end and exposure to multi-site operations (DC + hubs, or multiple DCs)
Procurement operations or vendor-management experience — has owned availability / fill-rate KPIs or run a PO-management, vendor-performance, or inbound-planning function alongside ops
Strong people leader: has led 50-150+ blue-collar workforce and 5-10 layered managers; builds bench, doesn't just manage tasks
Comfort across operations and planning — has owned S&OP, capacity planning, or a control-tower function alongside execution
FMCG / retail / grocery / e-commerce / quick commerce supply chain experience, with strong WMS, OMS, and dispatch-tech fluency
Strong commercial sense — defends cost, availability, and capex trade-offs with finance and leadership; comfortable in vendor and 3PL negotiations
Operating discipline — establishes the reviews and rhythms that move metrics, without ceremony; bias for action on imperfect information
Bias for the dock — as comfortable on the dispatch floor as in the boardroom; invests time at the sites, not just over the dashboard

Nice to Have

Network design and modeling exposure; hub-and-spoke and mini-DC (forward-stocking-location) experience
Lean / Six Sigma; SOP and audit framework design from scratch
Tier-2 / tier-3 India operations experience; working knowledge of Telugu or Kannada

Why This Role

Build the SC operations function from a single-DC operation into a multi-DC, multi-hub network — with procurement operations consolidated under one roof for the first time
End-to-end ownership: operations + procurement ops + planning + control tower under one role. Single throat for availability, service, and cost
High autonomy and a direct line to the Head of Supply Chain; decisions you make this year will shape the network for the next five
A leadership seat in one of the fastest-growing retail stories in South India