Responsibilities
About the Team
TikTok Local Services (TikTok GO) is a one-stop commerce solution that connects global users with local services through the creative use of TikTok POI (Points of Interest), short videos, LIVE, and search. It delivers valuable real-life experiences and inspires users to explore the world around them.

With the mission of Discover great places, Empower local businesses Local Services aims to be the most trusted platform to discover great places and connect local businesses. It helps communities engage with restaurants, hotels, and attractions, equips businesses with new ways to connect with customers and drive transactions, and combines innovative marketing and operational tools to support sustainable growth.

Responsibilities:
- Lead the SMB team and provide coaching and direction to enable their and our client's success. You will help guide your teams through the next stage of their career and beyond;
- Identify areas for process, product and tooling improvement to enable scalable solutions for our clients. You will be comfortable with taking on revenue goals and developing scalable strategies on how to achieve them;
- Set clear goals and expectations for your team. Support them and challenge them to meet and exceed their goals. Help establish a high-performance culture;
- Work collaboratively with the entire SMB team to support and enable the success of our sales teams. You will work closely with Marketing, Product, Sales Ops and Merchant Education to identify opportunities to scale out best practices, knowledge and performance gaps;
- You will help promote diversity within your team. You will value unique perspectives and you will encourage all of your team members and peers to participate to their fullest;
- Take initiative, there is no task too big or too small. You will be able to lead by example with supporting your team on best practices and how to analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings.

Qualifications
Minimum Qualifications:
- Bachelor's degree in any major
- Years of extensive experience in account management/client services roles, particularly in SMB.
- 3+ years of management experience, leading and inspiring sales team while driving measurable business outcomes.
- Experience in business development, account management, sales or partnership and with proven track record in delivering targets.
- Proven ability to collaborate cross-functionally and drive measurable client outcomes.
- Proficiency in English and Bahasa Indonesia is a must in order to communicate with the global and local sales team.

Preferred Qualifications:
- Proactive attitude with excellent project management, organisational, and analytical skills.
- Analytical skills and process management skills, high attention to detail and rigor, can-do attitude, and desire to learn.
- Adaptability to change and commitment to continuous improvement.
- Open to giving and receiving constructive feedback.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

SMB Business Development Team Lead - TikTok Local Services