What will you do

Establish a new standard operational model for all hotel properties, including timeline of execution.
Develop and implement a monthly operational performance and audit system.
Drive measurable improvements in guest experience, service excellence, and profitability.
Reduce operational inefficiencies and elevate overall performance across properties.

Key Requirements:

1. Professional Experience

Minimum 5–10 years of experience in hotel operations, preferably with exposure to managing multiple properties simultaneously.
Demonstrated track record of improving operational performance, including occupancy, guest satisfaction scores, GOP margins, RevPAR, and cost efficiency.
Experience leading turnaround or operational transformation initiatives is highly preferred.

2. Leadership & People Management

Proven ability to lead and develop multi-layer operational teams, including Area Managers, Property Managers, and on-ground supervisors.
Strong capability in performance management, coaching, and building high-performing operational culture.
Effective at managing both strategic oversight and hands-on field execution when necessary.

3. Operational Excellence

Advanced expertise in establishing, standardizing, and implementing SOPs across hotel operations (front office, housekeeping, engineering, F&B, safety, and service quality).
Skilled in identifying operational gaps and driving corrective and preventive actions to ensure service consistency across all properties.
Ability to design and roll out training and capability-building programs to upskill hotel teams.

4. Analytical & Business Competencies

Strong data-driven decision-making mindset with the ability to interpret operational reports and translate insights into actions.
Experience in budget monitoring and P&L responsibility is advantageous.
Excellent stakeholder management across internal departments including Leasing, Product, Finance, Sales, and Customer Operations.

5. Personal Attributes

Agile, resilient, and capable of working under high-growth and high-pressure environments.

Strong sense of ownership, accountability, and operational discipline.

Head of Hotel Operations