About the Role

If you're looking for a place with dynamic, high analytical thinking and have passion to grow the industry through leveraging the digital platform/technology, look no further. As our Enterprise Group Senior Manager, you'll be in charge to lead the team members (Enterprise Key Account Managers and Enterprise Senior Key Account Managers) and to develop long-term relationships with a portfolio of major & strategic merchants, lead engagement, provide best-fitted Gojek solutions that will generate sales, and to lead game plans to enable delivery of joint business plan/target. Working closely with Sales Strategy, Sales Planning, Products Team, and others key stakeholders, you'll take the wheel in developing Enterprise business for Gojek.

What you will do

Build and maintain strategic, productive relationships with merchants, even C-Level, acting as a trusted advisor by applying deep knowledge of industries, market trends, and business challenges.
Identify macro and micro market trends, correlate mid- and long-term issues, analyze external factors affecting merchant performance, and propose actionable recommendations to drive growth and mitigate risk
Guide the team by providing strategies and building blocks using Gojek's product portfolio, and support them in building a long-term, sustainable pipeline to achieve sales targets and drive merchant growth.
Guide the team in developing and executing end-to-end joint business plans, monitoring merchant performance against targets, creating sales forecasts based on Gojek's plans and market conditions, assessing competitors, and anticipating business challenges.
Represents merchants internally, and coordinates with other business teams to meet merchant needs and support sales and business growth.
Lead top-to-top presentations with key stakeholders, negotiate effectively, and make timely decisions to drive alignment and secure buy-in for strategic initiatives.
Lead problem-solving initiatives to ensure successful execution and boost Gojek's profitability and merchant investment.
Take full responsibility for all services Gojek delivers to each merchant.
Lead and develop the team's skills in problem-solving, negotiation, and stakeholder management through coaching, training, and performance reviews to achieve business goals and build a high-performing team.

What you will need

Holds a minimum of a Bachelor's degree, ideally in Marketing, Business, Economics, or Communications.
Has at least 8 years of relevant experience in managing international/multinational merchants and/or top nation-wide brands, with additional experience in the F&B, retail, or groceries industry considered a plus.
Possesses a minimum of 5 years of experience in managing a team.
A passionate, tech-savvy, self-starter with an entrepreneurial mindset and a strong eagerness to learn.
Demonstrates the ability to influence others with a strong drive and passion to achieve sales targets and goals, and maintains a result-oriented mindset.
Capable of leveraging data analytical skills to provide strategic direction and develop effective resolutions.
Able to thrive in dynamic, fast-paced, and high-pressure environments.
Exhibits strong presentation skills for engaging top decision makers or senior management, excels in negotiation and deal-closing, is proficient in MS Office Suite and similar tools, and is fluent in English.

About the Team

Our Enterprise team is part of the broader Sales team based in Jakarta, Indonesia. We help our Enterprise merchants to grow through a consultative approach, starting from understanding the need of industry as well as the influencing factors that drive the growth, identify pain points of the merchants, and develop the solutions according to our comprehensive understanding of the merchants. Our deliverable is very important to GoJek since the merchants that we manage are strategic, hence, the success of our role will help to strengthen GoJek's reputation in the industry.

Developing our business by helping our merchants to grow is our mission. We have done a remarkable achievement by providing various GoJek services to our merchants that have given a positive impact to our merchant's business during this pandemic situation.

We always think about how the partnership with our merchants could be brought into the next level that would give mutual benefit for both parties. Hence, we keep the motion with our merchants to work, collaborate, align and to achieve the objectives together.

Since we, as a team, are having the same vision We work in happiness, transparent, communicative, and always willing to share our thoughts/experiences whenever one of the team members needs help at work. Looking forward to you being part of our family!

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to Empower Progress by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia's vast consumer household.

About Gojek

Gojek is Southeast Asia's leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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