Description

The Facilities Officer is tasked with overseeing the day-to-day operations of the facility, which includes vendor management for access control and infrastructure, implementing preventive maintenance, and ensuring compliance with safety and health regulations.

Responsibilities

Hands-on for setup and management of vendors for card access, CCTV, mechanical, and electrical infrastructure.
Oversee day-to-day operations of the facility, ensuring a safe, secure, and well-maintained working environment.
Custodial service coordination with the cleaning service and security regarding daily operations.
Identify opportunities for cost savings and efficiency improvements.
Ensure compliance with health and safety regulations and standards.
Implement a preventive maintenance program for all equipment and systems.
Maintain accurate records of facility-related activities, expenses, and compliance documentation.
Maintaining a proper filing system and ensuring that all staff have easy access to it.
Keeping records of office assets (workstation labels, desktop/laptop labels, etc.)
Maintain emergency response plans, including fire drills and evacuation procedures.
Coordinate with project teams and contractors to ensure timely and successful project completion.
Generate reports for management on facility performance and initiatives. Any other relevant responsibilities and duties as requested by the GA Manager.

Key Skills And Experience

Bachelor's degree in Facility Management, Project Management, or a related technical field (Electrical or Mechanical Engineering preferred)
Prior experience in the built environment (MEPF - Mechanical, Electrical, Plumbing, and Facilities) and security access management or relevant field, with a minimum of 2 years.
Experience in managing business continuity and disaster recovery processes.
Proven experience in facility management, preferably in a BPO or corporate environment.
Familiarity with environmental sustainability practices.
Familiarity with local built environment regulations.
Able to operate advanced MS Office, especially MS Excel.
Have experience working in a fast-paced & growing company environment.
Exceptional analytical and problem-solving abilities.
Must be good in spoken and written English (English B1 - Required)
Strong verbal as well as non-verbal communication skills.
Time management and organizational skills.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Director of Engineering

IT Support

Facilities Officer