About The Team

The candidate will be responsible for supporting the end-to-end operational backbone of the Research & Insight team. This includes managing participant recruitment, coordinating research logistics, maintaining research infrastructure, and ensuring studies run smoothly across Shopee & other Sea Group entities.

Job Description

Manage end-to-end participant recruitment for qualitative and quantitative studies, including screening, scheduling, and coordination
Maintain and grow a research participant panel across relevant user segments
Coordinate research logistics including venue booking, consent forms, incentive distribution, and session facilitation support
Leverage and expand a personal freelancer network to source on-demand research support (e.g. moderators, translators, field interviewers, note-takers) as needed
Liaise with external vendors, recruitment agencies, and internal teams to ensure studies are delivered on time and within budget
Support researchers in setting up and programming surveys on research platforms
Track and report on recruitment progress, study timelines, and operational metrics
Maintain research ops documentation, SOPs, and process templates to drive consistency across the team
Handle incentive and honorarium processing in compliance with internal policies

Requirements

Bachelor's degree in any field; reputable university will be an advantage
Min 1 year of experience in research operations, project coordination, or a related role in a market research company, UX research team, or tech/e-commerce company
Hands-on experience with participant recruitment and research panel management
Having an existing personal network of freelancers (e.g. moderators, translators, note-takers, field interviewers) will be a strong advantage
Experience with research platforms and participant recruitment tools (e.g., Qualtrics, UserTesting, Respondent.io, SurveyMonkey, or similar)
Comfortable with Excel/Google Sheets for tracking recruitment pipelines, incentive management, and project timelines
Familiarity with survey tools and basic survey logic/programming
Experience with vendor or agency coordination will be an advantage

Research & Insight- Business Intelligence