Responsibilities

In particular, the e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period.

Responsibilities

Merchant Support & Outreach: Assist Account Managers in managing long-tail merchants by providing operational support, conducting research, reaching out to non-managed merchants, and building relationships to enhance merchant engagement.
Issue Escalation & Seller Support: Assist in resolving critical seller operations issues by escalating to internal teams and following up on resolutions.
Project Management Assistance: Support the priority projects within the category, ensuring timelines and deliverables are met.
Data & Reporting Management: Assist with data tracking, reporting, and documentation to improve workflow efficiency.
Cross-Team Collaboration: Collaborate with internal teams to ensure smooth merchant operations and issue resolution.

Qualifications

Minimum Qualifications

Currently pursuing or recently completed a degree in Business, Marketing, Management, or a related field.
Strong communication and interpersonal skills, with the ability to engage with merchants effectively.
Detail-oriented, proactive, and able to manage multiple tasks efficiently.
Proficiency in Excel / Sheets, or other data management tools is preferred.
Ability to work independently and as part of a team in a fast-paced environment.
Basic understanding of eCommerce, online marketplaces, or account management is a plus.

Preferred Qualifications

Strong problem-solving skills and the ability to handle merchant inquiries efficiently.
Proficiency in English due to cross functional collaborations

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.

If you have any questions, please reach out to us at [HIDDEN TEXT]

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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